FAQ
When is a "Sold out" item available again ?
Please note that this truly varies based on the item and the manufacturer. To receive details about a particular item, contact us.
It depends on where you are home. We ship from Germany with DHL and DHL Express.
Most likely yes. Please check the shipping costs to see if your country is listed. If not, you are welcome to contact us.
How can I spend my Ona Coins (Loyalty Coins)
Click on the button with the star. A window will open. Then click on the "Way to redeem" option. Click on "Redeem" again. You should now see how many coins you have and how much they are worth. Select how many coins you would like to convert into a coupon. A voucher is automatically generated for you, which you can redeem in the shopping cart under "Coupon".
Are Japanese Sex Toys smaller than Western Toys ?
Although Japanese Sex Toys may be slightly smaller than Western Sex Toys in some instances, they are generally adequate in size.
We ensure discreet shipping in plain boxes, no mention of adult content. Sometimes we also send the goods in recycled boxes, but these come from a completely ordinary seller. For example Amazon. If you only want a completely unlabeled box, please add this to your order.
Are there any additional Taxes or charges i my country ?
With the exception of Europe, we do not charge any taxes. Please note that in this case you have to take care of the customs clearance of the goods yourself.
I want to return an item!
Only unopened and unused items can be returned within 7 days of receipt. Contact us via email for the Return address and pay for the return shipment. Opened or used items will not be refunded.
How do you organize shipping?
In order to be able to offer you the best possible prices, we have come up with a special shipping model. Especially if you only want to buy one or two items, the 1 kilogram shipping option is very attractive. If you want to order more than 1 kilogram of goods, we recommend that you place two orders so that we can split your shipment into two packages. This is the only way we can offer you the lowest shipping costs worldwide.
My toy doesn't stimulate enough. What can I do?
Everyone experiences stimulation differently. That's why it's difficult to say which Onahole is best for you. It can happen that you are not satisfied with an Onahole. We then recommend the following. If your toy does not stimulate you enough, you can try using less or harder lubricant. Harder lube is tougher, or in other words, it slips less. The result of this is that the texture rubs against you more and you can feel the textures better. If that's still not enough, you can try warming personal lubricant. This additionally stimulates the skin and makes it more sensitive.
My toy feels sticky on the outside and smells used. What can I do?
If your toy is fresh from production, it will also stick at first. The manufacturers then coat the surface so that it no longer sticks. Unfortunately, this coating wears off very quickly. It is therefore important that you apply a suitable maintenance powder after cleaning. This is best done with a powder brush that is typically used for applying make-up. This allows you to distribute the powder optimally. Your Ona will then feel like new again. Please also regularly use a disinfectant that is dermatologically compatible and use it to disinfect your masturbator.
My Onahole has cracks and can no longer be cleaned properly. Can I repair it?
Of course, it sounds like a sales strategy when we recommend that you buy a new one, but it's simply the truth. After a certain time, the material is tired and no longer feels good. Since in very few cases you can also apply the maintenance powder on the inside, the inner textures are simply worn out at some point. If cleaning, drying and finally powdering no longer helps, you should honestly buy a new one.